Privacy Policy

1. Introduction

Lexi Global Sdn Bhd (201901041504 / 1350834-A) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Lexi Builder ("the Service"), in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

We collect the following types of information:

• Account Information: name, email address, phone number, country, and timezone provided during registration.
• Usage Data: pages visited, features used, device type, browser type, IP address, and session duration.
• Content Data: websites, pages, and content you create using the Service.
• Payment Information: billing details processed through our third-party payment providers (Stripe, Billplz). We do not store full payment card details.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To authenticate your identity and manage your account.
• To process transactions and send billing notifications.
• To communicate service updates, security alerts, and support messages.
• To generate AI-powered content and design suggestions based on your inputs.
• To analyse usage patterns and improve the Service experience.

4. AI Data Processing

When you use AI-powered features, your prompts and inputs may be sent to third-party AI providers (e.g., OpenAI, Anthropic) for processing. These providers process data in accordance with their own privacy policies. We do not use your content to train AI models. AI-generated outputs are stored within your account and are subject to the same protections as your other content.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: third-party vendors who assist in operating the Service (hosting, payment processing, email delivery, AI processing).
• Legal Compliance: when required by Malaysian law, court order, or government regulation.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

6. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security audits. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within thirty (30) days, except where retention is required by law.

8. Your Rights (PDPA)

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Access your personal data held by us.
• Correct any inaccurate or incomplete personal data.
• Withdraw consent for processing of your personal data.
• Request deletion of your personal data, subject to legal obligations.

To exercise these rights, contact us at privacy@lexiglobal.my.

9. Cookies

We use essential cookies for authentication and session management. These cookies are strictly necessary for the Service to function and cannot be disabled. We do not use advertising or tracking cookies.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@lexiglobal.my.